Holiday Inn Rotherham-Sheffield M1,Jct.33, an IHG Hotel

The staff made this property. They were welcoming and available all the time. I had requested a room at the front of the hotel with plenty of light, for health reasons and on an upper floor as I don’t like ground floor as we were here for over a week. When we got there. The room was at the back. 😞 The staff member said they could change this to front but on ground floor, only one left. I was not happy but gave it a go. The room smelled of wet dog. The window had shrubs up to top of glass so was very dark. We stayed the night but went back to reception In morning. The lovely lady listened to our concerns and immediately changed our room to exactly what we had asked for on booking. We were very pleased and this made our stay comfortable and enjoyable at a difficult time.

The rooms were spacious and the beds were very comfortable. The staff were super friendly and always willing to help… it was unreal :) It wasn't just some staff, it was all and we were there for a week. By far, this is the "friendliest" Holiday Inn we've stayed at. Customer service was a 10/10

The staff were amazing at this hotel. So friendly and felt like they couldn't do enough for you. They were brilliant with children. We had a beautiful room which was immaculate. Food in the hotel was very good. Not too bad value either and kids ate free with paying adults. Breakfast was great with lots of choice. Service was brilliant and staff were always replenishing and getting what guests wanted. Again, lovely with children.

Very friendly staff made my wife and l at ease after a very hard and stressful day prior to our arrival at the hotel. The staff are pet friendly and KEIRA our female cockapoo was welcomed beyond belief, pett rate of £10.00p is acceptably rated especially as we are well over 70 and pensioners.

Breakfast first day was a 10. Day after Saturday, no bread you could cut yourself (probably just ran out as it was so busy).but all in all a very good breakfast....one of the better ones including 5 * restaurant staff very friendly in mornings.It was as if it was 2 separate eating places..varied so much from morning and evening service. Swim pool and steam room etc were great .